Troubleshooting

If your computer/device did not pass the Three-minute System Check, please try these measures.

• If you did not see both tips of the purple arrow, change your screen resolution to at least 1024 x 768.
• The most likely solution for other problems is to update your web browser or switch to a different one. Instructions here.

If those recommendations do not solve the problem, consider these other free options:

1. Restart your computer/device.
2. Be sure javascript is enabled. Instructions here.
3. Refresh your browser cache. Instructions here.
4. Enable Flash if your computer/device accepts it. (iPad, for instance, does not.) Instructions here.
5. Try a different and/or newer computer/device.